Frequently Asked Questions

 NetFactory Network and Data Solution is now available in Macabebe, Masantol, Minalin, Apalit, San Simon, and Santo Tomas.

Option 1

 1 Valid ID

1 Proof  of Billing

Option 2

2 Valid IDs

 Usually 1-3 Days, but depends on bulk of pending list of applications. 

Plan 999 – Up to 100mbps

Plan 1,199 – Up to 200mbps

Plan 1,499 – Up to 300mbps

Plan 1,999 – Up to 400mbps

Plan 2,499 – Up to 500mbps

 If we are unable to meet the guaranteed service levels as stipulated in your application form, a termination request will be accommodated if you are:

1. Active Subscriber for more than 6 months, 1 pending bill will be charged.
2. Active/inactive Subscriber for less than 6 months, a termination fee and 1 pending bill will be charged.

Fiber Plans

100mbps – 8 allowable devices

200mbps – 10 allowable devices

300mbps – 15 allowable devices

400mbps – 20 allowable devices

500mbps – 21 above

 Once you subscribe to a higher plan, a downgrade may only be done after6 months of subscription and with a minimal fee. However, upgrading is FREE and can avail anytime. 

 8:00 AM to 5:00 PM (Monday to Saturday) 

 Pay your bill anytime, REAL-TIME

1. Go to https://portal.netfactoryict.net

2. Select “Bill Checking”

3. Search your Account Number

4. Select your desired Payment method

5. Fill-out payment account information, review, and confirm

6. Download or Save Digital confirmation receipt for future references.

 No installation fee for a limited time – apply now to take advantage of this offer! 

 24 months (2years) 

 We send billing statements/invoices through SMS.

You can also view view your Billing Statement through our website https://netfactoryict.net/

Hard copies of the billing statement may be provided by the NetFactory office for walk-in customers.

Visit any of our Office Branches near you:

APALIT BRANCH: Colgante, Apalit, Pampanga

MACABEBE BRANCH: 761 United, Sta. Rita, Macabebe, Pampanga

SAN SIMON BRANCH: San Simon, Pampanga

Visit our office and we're glad to assist you.

Reach us on our Social Media pages.

Call us on the following numbers: 09265008753